1. Who we are
Trouto is a Lebanese company specialised in manufacturing and developing fish-based food products, established in 2021 under registration number 4010212. The business address is Hermel, Main Street, Lebanon.
How Trouto handles customer information
This policy explains what information Trouto may collect through the website, how it may be used, and how customers can contact the company about privacy questions.
2. Information we may collect
Trouto may collect name, phone number, email address, billing or delivery address, order details, account details and messages sent to the company. The website may also collect technical information such as browser type, device information, IP address, pages visited and cookies.
3. How information is used
Customer information may be used to process orders, manage accounts, respond to inquiries, arrange delivery or pickup, provide support, improve the website, protect the website from misuse and comply with legal or operational requirements.
4. Orders, accounts and payments
If WooCommerce or another ordering system is used, order information may be stored to process purchases and provide customer service. If online payment is enabled, payment details may be handled by a third-party payment provider.
5. Cookies
The website may use cookies for essential functions such as cart management, account login, checkout, security and remembering customer preferences. Customers may control cookies through browser settings.
6. Sharing information
Trouto does not sell customer personal information. Information may be shared only when needed with service providers who help operate the website, process payments, manage delivery, provide hosting, support security or comply with legal requirements.
7. Customer rights
Customers may contact Trouto to request access to their personal information, correction of inaccurate information or deletion of information where legally and operationally possible.
8. Contact
For privacy questions, customers may contact Trouto by phone at 03 058 693 or visit the company at Hermel, Main Street, Lebanon.